Business Travel Executive

Negotiable basic salary + Bonus scheme

Monday – Friday working hours

Chester based offices (On successful completion of probation opportunity to work remotely)

Fancy joining the team?

We’re looking for Business Travel Consultants to join our Business Travel teams. We are looking for Business Travel Consultants to service our clients & ensure a great level of service is provided at all times.

Job Purpose:

You will be part of a team of experienced Business Travel Consultants responding to travel requests as well as handling internal enquiries. You will play a vital role in ensuring we continue to exceed our service level agreements and fulfill our customer requirements by providing the highest level of customer service and the best value for money.

Key Responsibilities:

• Assist clients with their travel enquiries both over the phone and via email, including (but not limited to) booking flights, hotels, rail, car-hire, airport parking and advising on travel visas requirements.
• Convert general enquiries into actual bookings utilising all the tools and technology available.
• Take ownership of travel requests enquiries received in writing or over the telephone
• Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
• Ensure the highest level of customer service is offered to internal and external customers at all times

Skills & Experience

• Our client use a variety of travel systems so previous experience working as a Travel Consultant either in Business Travel, or leisure travel would be highly desirable
• GDS experience is desirable but not essential
• Working knowledge of airline, rail fares and ticketing is desirable but not essential
• The ability to think logically and consider all relevant aspects
• The ability to work under pressure, in a fast-paced environment
• Proven customer service experience, working with calls and emails
• Computer literate with experience of email and web-based programs
• Excellent communication skills both verbal and written

Our client is passionate about identifying and mentoring the next generation of business-travel experts.

In return we offer a competitive salary with the opportunity to grow and develop your career 

Other Benefits Include:

• Regular staff awards
• Access to supplier incentives and competitions and educationals.
• Our own in-house L&D Team and access to a number of courses for career development opportunities
• Life Cover
• Eye Care Vouchers

Interested in the Business Travel Consultant role? If so, apply now or send your CV to Craig@cltrecruitment.com