Customer Service Advisor - **MONDAY STARTS**
£11.28 p/h + Performance bonus (Avg £300 per month)
Full time permanent contract
Location: Belfast City Centre
CLT Recruitment are working closely with a massively expanding client located in Belfast who are actively looking to expand their Call Centre team, our client provide a top notch service in the outsourcing space and due to their continued success have won a new client within the insurance sector.
As a Call Centre Advisor you will:
- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 91% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
- Proactively support your colleagues and collaborate to help achieve targets
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated to be able to take accountability of your own development and strive for the best version of you
- IT literate, able to take inbound calls whilst navigating multiple software.
Are you looking to work for a company who really recognises and rewards success within their team?
Are you looking for a role where there are no limitations to your success?
Then this is the job for you!
Our client offers:
- £22,000 Basic + Performance based bonus
- Fantastic career progression
- A great opportunity to represent market leading products and brands
- Unrivalled commission structure
- Amazing modern and vibrant offices
- Seasonal events
- Ongoing learning and development opportunities
Interested to know more? Simply apply now by sending your CV to Craig@cltrecruitment.com