Customer Service Executive - Business Travel

Customer Service Specialist– Business Travel

Manchester City Centre location

Hours of work: 37.5 over 5 days per week 
Holidays: 23 Days (rises to 26 days after length of service) plus 1 day in December and Bank Holidays

Our client provides global corporate travel management and conference events services to organisations in the UK & Worldwide, our client due to continued success are actively looking for a Customer Service Executive to join their team immediately.

As a Customer Service Executive you will;

• Manage, and respond to post-travel complaints and feedback from customers, ensuring our client delivers the highest level of customer service possible
• Evaluate inbound/outbound calls and emails responses to assess consultant demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures
• Develop, create, and implement quality processes and procedures; as well as making recommendations for enhancements to training, as needed to enhance our clients customers experience

What it takes to be a Customer Service Executive; 

• Previous experience in business or leisure travel preferred but not essential
• Interest in investigation and problem solving
• Exceptional verbal, written and interpersonal communication skills
• Outstanding customer service skills and dedication to providing exceptional service
• Attention to detail
• Customer focused multi-tasker

Our client offers a competitive salary with the opportunity to grow and develop your career 

Other Benefits Include:

• Regular staff awards
• Access to supplier incentives, competitions and educationals.
• Our own in-house L&D Team and access to a number of courses for career development opportunities
• Life Cover

Interested in the Customer Service Executive role? If so, apply now or send your CV to Craig@cltrecruitment.com