Inbound Call Centre Advisor

Inbound Call Centre Advisor

**OCTOBER & NOVEMBER START DATES**

£22,000 Basic + Performance bonus (OTE £26,000)

Full time permanent contract

Location: Belfast City Centre

CLT Recruitment are working closely with a massively expanding client located in Belfast who are actively looking to expand their Call Centre team, our client provide a top notch service in the outsourcing space and due to their continued success have won a new client within the insurance sector.

As a Call Centre Advisor you will:

• Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 91% or above
• Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
• Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
• Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
• Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
• Proactively support your colleagues and collaborate to help achieve targets
• Clear communicator who can build relationships and bring their personality to work
• Self-motivated to be able to take accountability of your own development and strive for the best version of you
• IT literate, able to take inbound calls whilst navigating multiple software.

Are you looking to work for a company who really recognises and rewards success within their team?

Are you looking for a role where there are no limitations to your success?

Then this is the job for you!

Our client offers:

• £22,000 Basic + Performance based bonus
• Fantastic career progression
• A great opportunity to represent market leading products and brands
• Unrivalled commission structure
• Amazing modern and vibrant offices
• Seasonal events
• Ongoing learning and development opportunities

Interested to know more? Simply apply now by sending your CV to Craig@cltrecruitment.com